Refund policy
As provided by law, PINK allows the exchange and return of items, as long as they have not been used by the customer and maintain the same presentation conditions compared to the time they were sent.
Requests for exchange or return must be addressed unequivocally, to the email supportcliente@pinkstore.pt, within a maximum period of 30 days after receipt of the order.
After receiving the item(s) at our facilities, we carry out a careful analysis of them and the exchange/return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics and labels intact;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and proof of defect, if any.
Exchanges or returns can be made free of charge at any PINK store - upon presentation of the purchase receipt, or through the returns service (subject to customer service instructions).
In the event of a return due to defect or other non-conformities regarding the ordered products, PINK assumes responsibility for the shipping costs paid in the first instance, as well as the exchange/return process.
If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the previously mentioned conditions, the customer will be notified of non-acceptance of the exchange or return and the item(s) will be sent back to address indicated in the first order.
The amount related to the return will be refunded using the payment method originally used for the purchase within a maximum period of 14 working days or through another means to be agreed with the customer.
Requests for exchange or return must be addressed unequivocally, to the email supportcliente@pinkstore.pt, within a maximum period of 30 days after receipt of the order.
After receiving the item(s) at our facilities, we carry out a careful analysis of them and the exchange/return will only be accepted if the following requirements are met:
a) The product(s) does not show signs of use or handling;
b) The product(s) maintains its original characteristics and labels intact;
c) The product(s) are complete and were sent together with all the material that accompanied the original order.
Any request for exchange or return must indicate the order number and proof of defect, if any.
Exchanges or returns can be made free of charge at any PINK store - upon presentation of the purchase receipt, or through the returns service (subject to customer service instructions).
In the event of a return due to defect or other non-conformities regarding the ordered products, PINK assumes responsibility for the shipping costs paid in the first instance, as well as the exchange/return process.
If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the previously mentioned conditions, the customer will be notified of non-acceptance of the exchange or return and the item(s) will be sent back to address indicated in the first order.
The amount related to the return will be refunded using the payment method originally used for the purchase within a maximum period of 14 working days or through another means to be agreed with the customer.