Shipping policy
At the time of checkout, the customer can choose between two delivery methods for their order provided by PINK: collection at a PINK store – free of charge, or delivery to the address.
If you choose to ship to your address, it is the User's responsibility to assume the risk of the products once they are delivered to the delivery address specified when placing the order. We accept no liability when an incorrect delivery address is provided or when you do not collect products from the specified delivery address.
Despite this, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.
PINK entrusts the delivery of its orders to an external transport service, sending the ordered product(s) on the days and times used by the logistics company, to the delivery address indicated by the customer.
The estimated time for delivery of orders varies between 1 to 2 working days for deliveries to mainland Portugal, 3 to 5 working days for deliveries to the Azores or Madeira Archipelagos and 3 to 7 working days for other European countries.
Delivery times may be delayed during periods of higher volume of orders, such as sales periods, Christmas, Black Friday, among others.
The costs applied to sending the order are the responsibility of the customer, and for each order this value is automatically calculated during the check-out process, based on the number of items, their weight and size and the destination address of the order. order, according to the pre-defined table:
Mainland Portugal: €3.99
Mainland Portugal (purchases over €50): free
Azores or Madeira: €5.99
Spain, Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Italy, Lithuania, Czech Republic, Denmark, Estonia, Finland, Latvia, Malta, Norway, Poland, Sweden: €5.99
PINK is not responsible for any costs associated with possible customs clearance, which are the responsibility of the customer.
PINK will inform the customer of the unavailability of the product(s) ordered, as well as refund the amount paid, within a maximum period of 15 (fifteen) days from becoming aware of the unavailability.
Delivery is considered to have been made with the signature on the delivery receipt at the agreed address.
If you choose to ship to your address, it is the User's responsibility to assume the risk of the products once they are delivered to the delivery address specified when placing the order. We accept no liability when an incorrect delivery address is provided or when you do not collect products from the specified delivery address.
Despite this, the risk of loss or damage to the products will only be your responsibility after delivery to the delivery address.
PINK entrusts the delivery of its orders to an external transport service, sending the ordered product(s) on the days and times used by the logistics company, to the delivery address indicated by the customer.
The estimated time for delivery of orders varies between 1 to 2 working days for deliveries to mainland Portugal, 3 to 5 working days for deliveries to the Azores or Madeira Archipelagos and 3 to 7 working days for other European countries.
Delivery times may be delayed during periods of higher volume of orders, such as sales periods, Christmas, Black Friday, among others.
The costs applied to sending the order are the responsibility of the customer, and for each order this value is automatically calculated during the check-out process, based on the number of items, their weight and size and the destination address of the order. order, according to the pre-defined table:
Mainland Portugal: €3.99
Mainland Portugal (purchases over €50): free
Azores or Madeira: €5.99
Spain, Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Italy, Lithuania, Czech Republic, Denmark, Estonia, Finland, Latvia, Malta, Norway, Poland, Sweden: €5.99
PINK is not responsible for any costs associated with possible customs clearance, which are the responsibility of the customer.
PINK will inform the customer of the unavailability of the product(s) ordered, as well as refund the amount paid, within a maximum period of 15 (fifteen) days from becoming aware of the unavailability.
Delivery is considered to have been made with the signature on the delivery receipt at the agreed address.